A Maturity Model for Digital Transformation in Transportation Activities

Document Type : Research Paper


1 Department of Information Technology Management, Tehran North Branch, Islamic Azad University, Tehran, Iran

2 Industrial Management Department, Faculty of Management, Tarbiat Modares University, Tehran, Iran

3 Department of Industrial Management, Tehran North Branch, Islamic Azad University, Tehran, Iran.


Today, one of the important frameworks in understanding and recognizing digital transformation in all activities is the digital transformation maturity model. Understanding the dimensions and stages of maturity is important for transportation decision makers because in this way they can make appropriate management decisions by understanding the position of their organization in the maturity of digital transformation. The main purpose of this study is to present the maturity model of digital transformation capability, determine its stages, and investigate the use of Intelligent Transportation Systems and the maturity of transportation-related activities. In this paper, meta-synthesis is used to study the different models and stages of digital transformation maturity in various scientific databases on the Internet and provide a comprehensive summary of the dimensions and stages of maturity. After evaluation, 30 transportation companies in Tehran and their main activities were selected. By analysing the dimensions and stages of maturity in previous papers, the maturity model presented in this paper includes five stages and 10 dimensions in transportation area. These dimensions include digital management, information technology, manpower, operations and processes, culture, organizational structure, innovation and change, new strategies, intelligent products and services and customer orientation. Therefore, the maturity of 14 transportation activities was measured. The results showed that most transportation activities are at level three of the maturity model. Also, dimensions that scored the most are, respectively, digital process and operations of transportation, digital innovation in transportation, structure and governance, and digital management in transportation.


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