4f174a7fd39c20a

Identification of Pattern used in Determination of Critical Success Factors in ITS Projects, Case Study: Road Maintenance and Transportation Organization

Document Type: Research Paper

Authors

1 Department of Industrial engineering, Faculty of Technical and Engineering, West Tehran Branch, Islamic Azad University, Tehran, Iran

2 Department of Industrial engineering, Faculty of Technical and engineering, Imam Hosein University, Tehran, Iran

Abstract

One of the risks recognized by relevant authorities is the risk of outsourcing ITS projects. The purpose of this study was to design and explain the pattern of determining the critical success factors in outsourcing large-scale ITS projects in the Ministry of Roads and Urban Development (Road Maintenance and Transportation Organization). This study was performed using qualitative method. The participants in the research were the ITS experts experienced in large-scale projects, 25 of whom were selected purposefully as the sample. Theoretical coding method was used to analyze the information obtained by having experts’ opinion. The method included open coding and axial coding. The paper aims to develop a local model to recognize vital factors in outsourcing of large-scale ITS projects with regard to social and cultural characteristics of relevant organizations in Iran. Using in-depth interview with experts in relevant filed, a model was developed. The results obtained by theoretical coding methods showed that the critical success factors in outsourcing large-scale ITS projects in the Ministry of Roads and Urban Development are organizational factors, management factors, environmental factors and individual factors. Each of these factors includes a number of sub-sections that can be taken into account particularly. This local pattern can be applied for determining the critical factors in the Ministry of Roads and Urban Development (Road Maintenance and Transportation Organization). In addition to this, its outputs, including critical success factors and prioritization and preparation of outsourcing large-scale ITS projects can be exploited by the senior managers of the executive agencies for more accurate and consistent planning. The latter would prevent waste of resources and treasury.

Keywords


-Alizadeh Khoshkhesal, I. (2012) “Presenting a pattern to evaluate the productivity of outsourcing cloth distribution system in corps logistics”, Dissertation, Imam Hossein University

-Barfield, W. and Dingus, T. A. (2014) “Human factors in intelligent transportation systems”, (ITS),  Psychology Press.

-Blecher, M. (2007) “Outsourcing IT governance to deliver business value”,  Information Systems Control Journal, Vol. 4, pp. 13-14

-Brown, D. and Wilson, S. (2005) “The black books of outsourcing: how to manage the changes, challenges, and opportunities”, John Wiley and Sons

-Campbell, J. D. (2010) “Outsourcing in maintenance management: A valid alternative to self-provision”, Journal of Quality in Maintenance Engineering, Vol. 3, pp.18-24.

-Chow, T. and Cao, D. B. (2008) “A survey study of critical success factors in agile software projects. Journal of Systems and Software”, V0l. 81, No. 6, pp. 961-971.

-Claver, E., González, R., Gascó, J. and Llopis, J. (2002) “Information systems outsourcing: reasons, reservations and success factors. Logistics Information Management”, Vol. 15, No. 4, pp. 294-308.

-Gonzalez, R., Gasco, J. and Llopis, J. (2005) “Information systems outsourcing risks: a study of large firms”, Industrial management and Data systems, Vol. 105, No.1, pp. 45-62.

-Gorla, N. and Somers, T. M. (2014) “The impact of ITS outsourcing on information systems success”, Information and Management, Vol. 51, No. 3, pp. 320-335.

-Grewal, C. S., Sareen, K. K. and Gill, S. (2008) “A multi criteria logistics-outsourcing decision making using the analytic hierarchy process”, International Journal of Services Technology and Management, Vol. 9, No. 1, pp.1-13.

-Harland, C., Knight, L., Lamming, R. and Walker, H. (2005) “Outsourcing: assessing the risks and benefits for organizations, sectors and nations”, International journal of Operation and Production Management, Vol. 25, No.9, pp. 831-850.

-Hazel, T. (2012) “The move to outsourced ITS projects: key risks from the provider perspective”, Proceedings of the 2010 ACM SIGMIS CPR conference on Computer personnel research Atlanta, Georgia, USA: ACM.

-Kremic, T., Icmeli Tukel, O. and Rom, W. O. (2006) “Outsourcing decision support: a survey of benefits, risks, and decision factors”, Supply Chain Management: an International Journal, Vol. 11, No.6, pp. 467-482.

-Lacity, M. C., Khan, S., Yan, A. and Willcocks, L. P. (2010) “A review of the IT outsourcing empirical literature and future research directions”, Journal of Information Technology, Vol. 25, No.4, pp. 395-433.

-Lau, Y. Y. and Ng, C. W. L. (2015) “Adoption of intelligent transportation system: Hong Kong bus”, Research at PolyU Speed, Issue 3, Working paper series No. 4 

-Mallik, S. (2014) “Intelligent transportation system”, International Journal of Civil Engineering Research, Vol. 5, No. 4, pp.367-372

-McIvor, R. (2005) “The outsourcing process: strategies for evaluation and management”, Cambridge Universit

-Mikaeili, F. and  Sedaghati, H. (2006) “Evaluation the risks of outsourcing IT projects – case study: Iranian Force and Water Resources Development Company (Water-Force)”, Industrial Management Studies, Vol. 13, pp. 19-40.

-Marchewka, J. T. and Oruganti, S. (2014) “A combined model of ITS outsourcing partnerships and success”, Communications of the IIMA, 13(2), 6.

-Power, M. (2006). “The outsourcing handbook: how to implement a successful outsourcing process”, Kogan Page Publishers Press

- Rahnavard, F. and Khavandkar, J. (2008) “The effect of knowledge sharing on the success of outsourcing information technology services”, Journal of IT Management, Vol.1, No.1, pp. 49-64.

-Ran, B., Jin, P. J., Boyce, D., Qiu, T. Z. and Cheng, Y. (2012) “Perspectives on future transportation research: impact of intelligent transportation system technologies on next-generation transportation modeling”. Journal of Intelligent Transportation Systems, 16(4), 226-242.

-RMTO (2016) Road Maintenance and Transportation Organization website

-Rivard, S. and Aubert, B. A. (2008) “Information technology outsourcing”, New York: ME Sharpe.

-Rockart, J. (1979) “Chief executives define their own information needs”, Harvard Business Review, March 79.

-Samantra, C., Datta, S. and Mahapatra, S. S. (2014) “Risk assessment in ITS outsourcing using fuzzy decision-making approach: An Indian perspective”, Expert Systems with Applications, Vol. 41, No. 8, pp.4010-4022.

-Sislian, E. and Satir, A. (2000) “Strategic sourcing: a framework and a case study”, Journal of Supply Chain Management, Vol. 36, No. 2, pp.4-11.

-Teichler, U. (2007) “Higher education in globalization world’, London: Springer Publisher.